Service Advisor

About Us: Join a dynamic team at Voyles CDJR of Birmingham, where customer satisfaction is our priority. We pride ourselves on delivering exceptional service to our valued customers, and we’re seeking dedicated Service Advisors who are passionate about the automotive industry and customer care.

Position Overview: As a Service Advisor, you will be the bridge between our customers and the service team, ensuring a seamless service experience. You’ll work in a fast-paced environment, providing professional advice and building lasting relationships. We’re looking for driven, customer-oriented individuals who thrive in a collaborative setting and are eager to grow.

Key Responsibilities:

• Greet customers warmly and listen to their service needs
• Communicate effectively with customers on repair and maintenance options
• Provide cost estimates and timelines for recommended services
• Coordinate with technicians to relay accurate information and updates
• Schedule and follow up on service appointments
• Maintain comprehensive records of service history
• Ensure high levels of customer satisfaction and resolve concerns promptly
• Promote dealership services and upsell relevant products

Qualifications:

• Previous experience as a Service Advisor or similar role preferred
• Strong communication, interpersonal, and problem-solving skills
• Ability to multitask and stay organized in a fast-paced environment
• Technical knowledge of automotive systems is a plus
• Proficiency with dealership management software
• High level of motivation, reliability, and professionalism

What We Offer:

• Competitive pay plus performance-based bonuses
• Comprehensive benefits package (medical, dental, vision, retirement plans)
• Ongoing training and career development opportunities
• Positive, supportive team environment
• Employee discounts on service and vehicles

How to Apply: If you’re passionate about the automotive industry and committed to delivering outstanding customer service, we’d love to hear from you! Please submit your resume and a cover letter explaining why you’re a great fit for this role.