BDC SERVICE

We are looking for Energetic and Motivated people to join our growing Service Business Development Call Center. Applicants must be self-motivated with high energy, enthusiastic, dependable, and results driven.

Business Development Center (BDC) Representative

Our BDC Service Representatives are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.

Responsibilities

• Answer a high volume of incoming calls from customers to schedule appointments
• Initiate customer outreach/outbound calls regarding service needs and available offers in order to establish service appointments.
• Respond to customer inquiries and questions both by telephone and email
• Troubleshoot problems and provide information on status of repairs
• Identify and escalate priority issues
• Perform other duties as assigned by management
• Assisting with various other tasks at the dealership.
• Maintain BDC, handling all incoming calls & administrative duties as well as working closely with customers.

Requirements

• High school diploma or equivalent
• Excellent oral, written and interpersonal communication skills
• Extensive customer service, sales, or telemarketing background
• Computer literacy, strong organizational and follow-up skills
• Ability to read and comprehend instructions and information
• Excellent problem-solving skills

Education and/or Experience

High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.

Benefits

In addition to career-long personal development, our associates enjoy a number of benefits, including:

• Medical, Dental and Vision Insurance
• Flexible Spending and Health Savings Accounts
• Supplemental Life Insurance
• Short-term & Long-term Disability
• Accident and Critical Illness Coverage
• 401K with Company Match
• Paid Vacation
• Paid Personal Time
• Paid Holidays
• Employee discounts on vehicles, parts and service
• Continued education through Strayer University

Our Company

Through a long history of service to our customers and community, Ed Voyles Automotive Group has earned the reputation as a local and industry leader. We have been in business for over 65 years and are one of the largest, family-owned, privately held dealership groups in the metro Atlanta area. We know that this reputation is a direct result of the loyalty, commitment and continued efforts of our employees.

Since Mr. Voyles opened his first dealership in 1952, we have been committed to providing employees with a great atmosphere to work in, where supporting each other to grow and be successful is part of our culture. Today, we are committed to recruiting long-term employees and developing talent from within. We strive to be innovative leaders in work environment, management and people development that extends beyond the automotive industry. At Ed Voyles Automotive Group, our commitment to our employees gives them balance in life – where equal consideration is given to our business priorities as we give to our family priorities.