Service Advisor

Job Title: Service Advisor

Job Type: Full-time

Job Description: We are seeking a highly motivated and customer-focused Service Advisor to join our team. As a Service Advisor, you will be the liaison between our customers and our service technicians, ensuring a seamless experience for vehicle maintenance and repair.

Responsibilities:

• Greet customers and assess their vehicle service needs
• Provide accurate and detailed information on service options and costs
• Schedule service appointments and manage the service queue
• Communicate effectively with service technicians and customers
• Ensure timely and quality completion of service orders
• Address customer inquiries and concerns with professionalism
• Upsell additional services when appropriate

Qualifications:

• Previous experience as a Service Advisor in the automotive industry
• Strong customer service and communication skills
• Knowledge of automotive systems and repairs
• Ability to multitask and prioritize in a fast-paced environment
• Proficient computer skills for managing service orders and customer information
• Team player with a positive attitude

Education: High school diploma or equivalent; additional automotive certifications are a plus

Benefits: In addition to career-long personal development, our associates enjoy a number of benefits, including:

• Medical, Dental and Vision Insurance
• Flexible Spending and Health Savings Accounts
• Supplemental Life Insurance
• Short-term & Long-term Disability
• Accident and Critical Illness Coverage
• 401K with Company Match
• Paid Vacation
• Paid Personal Time
• Paid Holidays
• Employee discounts on vehicles, parts and service

About Us: Through a long history of service to our customers and community, Ed Voyles Automotive Group has earned the reputation as a local and industry leader.  We have been in business for over 65 years and are one of the largest, family-owned, privately held dealership groups in the metro Atlanta area.  We know that this reputation is a direct result of the loyalty, commitment and continued efforts of our employees.

Since Mr. Voyles opened his first dealership in 1952, we have been committed to providing employees with a great atmosphere to work in, where supporting each other to grow and be successful is part of our culture. Today, we are committed to recruiting long-term employees and developing talent from within. We strive to be innovative leaders in work environment, management and people development that extends beyond the automotive industry. At Ed Voyles Automotive Group, our commitment to our employees gives them balance in life – where equal consideration is given to our business priorities as we give to our family priorities.