Express Service Advisor

Job Title: Express Service Advisor

Job Type: Full-Time

About Us:

Join Ed Voyles Chrysler Dodge Jeep Ram, a leader in the automotive industry committed to providing exceptional customer service and a dynamic work environment. We pride ourselves on our professional team, state-of-the-art facilities, and commitment to customer satisfaction.

Job Description:

As an Express Service Advisor, you will be the first point of contact for our valued customers seeking quick and efficient service for their vehicles. Your primary role is to ensure a seamless service experience by providing outstanding customer care, understanding their needs, and coordinating with our service team to deliver timely and quality automotive services.

Key Responsibilities:

• Greet customers promptly and courteously upon arrival.
• Listen to customer concerns and accurately document vehicle issues.
• Provide detailed explanations of services and repairs needed.
• Offer service recommendations and upsell additional maintenance services when appropriate.
• Coordinate with service technicians to ensure timely completion of services.
• Maintain open communication with customers regarding service progress and any changes.
• Handle customer complaints and concerns with professionalism and empathy.
• Ensure all paperwork is completed accurately and efficiently.
• Maintain a clean and organized service area.

Qualifications:

• High school diploma or equivalent; additional technical or automotive training is a plus.
• Previous experience in a customer service role, preferably in an automotive setting.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Detail-oriented with strong organizational skills.
• Basic knowledge of automotive systems and services.
• Proficiency with computer systems and software related to automotive service management.
• Valid driver's license and clean driving record.

What We Offer:

• Competitive salary and performance-based incentives.
• Comprehensive benefits package including health, dental, and vision insurance.
• Paid time off and holidays.
• Ongoing training and professional development opportunities.
• A supportive and collaborative team environment.
• Opportunities for career advancement within the dealership.

Voyles Automotive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.