Vehicle Exchange Manager

Vehicle Exchange Manager – Automotive

We offer great pay and excellent benefits for experienced BDC managers! If you are a natural communicator and a born leader, our dealership needs you. When you join our dealership family, you’ll be asked to manage, supervise and execute vehicle Exchange customer communications (email and telephone) in a manner that aligns with our dealership's highest standards. You’ll also oversee the coordination between service and sales. We only hire the best. If that’s you, then let’s get the conversation started today!

Job Responsibilities

A Vehicle Exchange Manager engages service customers to present offers for upgrading their current vehicle, focusing on high-equity or aged cars, working with sales/service teams to hit targets, appraising vehicles, explaining benefits, facilitating smooth transitions to sales, and maintaining CRM records, essentially acting as a bridge between service satisfaction and new/used vehicle sales. Key Responsibilities:

• Customer Engagement: Approach service customers, build rapport, understand needs, and identify upgrade opportunities.
• Vehicle Evaluation: Has trade-in vehicles appraised, assess equity, and determine eligibility for exchange programs.
• Offer Presentation: Present tailored, compelling upgrade offers, highlighting benefits of newer models or CPO vehicles. 
• Sales Collaboration: Work closely with service advisors and sales consultants to ensure seamless handoffs and maximize sales.
• Product Expertise: Maintain deep knowledge of current vehicle inventory, features, and promotions.
• Sales Targets: Consistently meet monthly exchange and sales goals.
• Data Management: Accurately log customer interactions and data in the dealership's CRM system and Autoalert system.
• Follow-Up: Conduct timely follow-ups to nurture leads and close deals. 

Key Skills & Qualifications:

• Strong automotive sales/customer service background.
• Excellent communication, negotiation, and interpersonal skills.
• Consultative selling approach.
• Proficiency with dealership management systems (DMS) and CRM software.
• Valid driver's license and insurable driving record.
• High school diploma or equivalent. 

Skills/Qualifications

• Successful track record in Internet sales, auto dealership business development centers or Internet sales department management
• The ability to manage high call volumes, internet leads and call lists simultaneously
• Overall knowledge of automotive sales and service department operations
• Strong organizational skills and leadership abilities
• Familiarity with dealership CRM and DMS systems
• Experience in training teams and individuals preferred

Job Requirements

• High school diploma/GED
• Basic computer skills
• Dealership BDC experience
• Must have valid driver's license

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.

Benefits

In addition to career-long personal development, our associates enjoy a number of benefits, including:

• Medical, Dental and Vision Insurance
• Flexible Spending and Health Savings Accounts
• Supplemental Life Insurance
• Short-term & Long-term Disability
• Accident and Critical Illness Coverage
• 401K with Company Match
• Paid Vacation
• Paid Personal Time
• Paid Holidays
• Employee discounts on vehicles, parts and service

Our Company 

Through a long history of service to our customers and community, Ed Voyles Automotive Group has earned the reputation as a local and industry leader.  We have been in business for over 65 years and are one of the largest, family-owned, privately held dealership groups in the metro Atlanta area.  We know that this reputation is a direct result of the loyalty, commitment and continued efforts of our employees.

Since Mr. Voyles opened his first dealership in 1952, we have been committed to providing employees with a great atmosphere to work in, where supporting each other to grow and be successful is part of our culture. Today, we are committed to recruiting long-term employees and developing talent from within. We strive to be innovative leaders in work environment, management and people development that extends beyond the automotive industry. At Ed Voyles Automotive Group, our commitment to our employees gives them balance in life – where equal consideration is given to our business priorities as we give to our family priorities.