Voyles of Birmingham
Voyles of Birmingham is seeking a driven, high-performing Service Manager who sets the pace, leads from the front, and holds themselves and their team to a higher standard. This role is for a motivated leader who thrives on accountability, performance, and building a winning service culture.
If you are energized by coaching teams to maximize upsell opportunities, improving operational discipline, and creating an environment where excellence is expected—not optional—this is the opportunity for you.
What You’ll Do
Lead, coach, and motivate the service advisor and technician teams to consistently drive service upsells and revenue growth
Set clear performance expectations and hold the team accountable to results, processes, and professional conduct
Lead by example on the service drive through work ethic, customer engagement, and attention to detail
Maintain strong operational organization including repair order flow, dispatch efficiency, scheduling, and follow-through
Monitor KPIs such as ELR, hours per RO, upsell ratios, CSI, and overall department profitability
Establish and enforce service standards that elevate customer experience and internal culture
Train and develop team members through daily coaching, performance reviews, and corrective action when necessary
Collaborate with Parts, Sales, and Accounting to ensure smooth departmental operations
What We’re Looking For
Proven experience as a Service Manager or strong Service Advisor leader ready to step into management
A results-driven mindset with a track record of increasing upsells, productivity, and profitability
Strong leadership presence with the ability to push a team while earning their respect
Highly organized, disciplined, and consistent in execution
Passion for the automotive industry and a desire to continuously raise the bar
Comfortable having tough conversations and enforcing accountability when standards are not met
Professional, dependable, and committed to setting the tone for workplace culture
Expectations & Accountability
This role requires consistent effort, visibility, and leadership. The Service Manager is expected to:
Be fully engaged on the drive and in the shop—not managing from behind a desk
Model punctuality, professionalism, and work ethic at all times
Take ownership of department results, including both successes and shortcomings
Hold team members accountable while also being accountable themselves
This is not a passive management role. Performance, effort, and leadership presence matter.
Why Voyles of Birmingham
Established dealership with a strong reputation and loyal customer base
Opportunity to make a direct impact on department growth and culture
Competitive compensation based on experience and performance
A leadership team that values standards, accountability, and long-term success
If you are a motivated leader who takes pride in building high-performing teams and setting a professional standard others want to follow, we want to hear from you.
Apply today and help lead the future of service excellence at Voyles of Birmingham.